Privacy Policy

WhiteBag.net, below refered to as "we", respects your privacy rights and recognizes the importance of protecting the personal information - as outlined below - that you provide us with.

 

This privacy policy describes how and why we collect, store and use the personal information you provide us with and the actions you can take to access, correct or delete this information. By using this website you consent to the information management practises described herein. We reserve the right to modify this privacy policy at any time in accordance with our terms and advice you to review it on a regular basis.

 

Your account and orders

When you register an account or place an order at www.whitebag.net certain basic information will be collected from you and stored in our database. Your email, first name and last name, date of birth, address, phone number, IP location and time stamps will be collected and used to electronically contact, address and help you as a customer. Additionally, if you choose to stay logged on to your registered account, a cookie will be stored on your computer.


Besides a manual registration, you can login via Facebook, twitter and Google+ as well in which case any public information in your profile will be stored in our database. Any missing information required by our checkout will have to be filled out manually by you.

You can choose to checkout as guest in which case there will be no password stored for you in our database. 

 

Live Chat

Everything that is written in the Live Chat will be stored on our server together with your IP location. Any information you provide us with in the pre chat survey will be stored as well. Only we have access to this information and we screen it regularly to control that our customer service is satisfactory and that deliveries have been carried out in case of a dispute with a customer.

 

Advertisement

We regularly send out advertisement and store updates to all email addresses in our database, whether they are merely registered or associated with actual orders. You can opt out by clicking the unsubscribe link in the bottom of any such email.

 

When you visit this site there will be a cookie stored on your computer that allows us to show our ads to you on Facebook. This cookie has a life time of 60-180 days depending on what pages you visit on our website. You can opt out of this advertisement by clicking in the upper right corner of the ad on Facebook and selecting the appropriate option.

 

There will also be a cookie stored that will let us show our ads to you on the google display network. This cookie has a life time of 30-90 days depending on what pages you visit on our website. You can opt out of these ads by changing your personal google ads settings.

 

Verification of credit cards payments

When you make a purchase through PayPal or Skrill (Moneybookers) we will collect various information to help us verify the legitimacy of the payment. Specifically, phone number, IP location and shipping address will be collected and used for this purpose. Your card information is protected by PayPal and Skrill, and consequently not accessible to us. We will call each new customer that has made a PayPal or Skrill purchase on the provided phone number.

 

If the phone verification call fails, for instance if nobody answers or if the person trying to confirm the order is a minor, we may request digital photocopies of back & front of credit/debit/prepaid card and government issued ID to be emailed to us. We advise you to hide the number on the credit/debit/prepaid card. We will only verify that the card is current and that its name matches the ID. Please observe that photo, name, year, and month of birth on photocopy of the government issued ID must be clearly visible. The photocopies will be permanently deleted from our system as soon as your order has been verified or refunded which may at the most take 3 days.

 

Bear in mind that these measures are taken solely to protect everyone involved from unauthorized transactions.

 

Verification of phone and SMS payments

By default you can buy a maximum of 150 USD credits via phone or sms in any 30 days period. If you want to lift this limit you must provide proof of phone / mobile ownership. Any information sent will be reviewed within 24 hours and then deleted from our system.

Storage and security

We protect the privacy and integrity of the information we collect by employing appropriate administrative protocoles, technical safe guards and physical security controls. The information we collect is stored on computers located in a controlled, secure facility protected from physical and electronical unauthorized access, use or disclosure. We transmit the information used by our external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as Secure Sockets Layer (SSL) software, which encrypts the information you input.

Although we follows the procedures outline above, no method of transmission over the Internet or method of electronic storage, is 100% secure. Thus, while we employ commerically available means to protect your information, we can not guarantee its absolute security.

Removing your information

If you wish to delete your account registered with us and/or any order information you must first prove ownership of the email address registered with your account or associated with the orders in question. After that we may need up to 3 days to process the request.

Compliance with legal authorities

To enforce our or a customer's legal rights, in compliance with local, state, federal and international law, we may disclose information to law enforcement agencies.